topic Re: talk to agent in Get Support

talk to agent

NatalyDeschamps — Wed, 22 Apr 2026 19:57:27 GMT

Would lie to be contact by an agent per email. Phone lost and need new phone and cellular number

Re: talk to agent

hairbag1 — Wed, 22 Apr 2026 20:06:29 GMT

you need to get a new cellphone yourself. Then download the app to your new cell to log in to your account. Then you can buy an esim to get your service working with same number. If you need hard sim, get that from Amazon before you add it to your account to resume service.

BTW; there's no email options to get ahold of Customer Support. Best is to start here in Community Forum and we can guide you.

Re: talk to agent

Sansan — Wed, 22 Apr 2026 20:06:09 GMT

Public Mobile only contacts you through messaging on this platform.

Sorry to hear that you lost your phone. Did you purchase a new one yet? If yes, then also buy a new SIM card from a local Telus or koodo shop. Or if your new phone is eSIM compatible, download the Public Mobile app to your phone and purchase the eSIM.

If you are not able to log into your account you can use the link k below to contact an agent. If asked for code click Didn't receive this code and send to your email.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437