topic Re: REFUND in Get Support

REFUND

Ivana3333 — Wed, 22 Apr 2026 18:07:15 GMT

I ordered two sims card, first order was error so I made second order it was also error. You charged me for two sims but I have not received anything!

Re: REFUND

slusagm — Wed, 22 Apr 2026 18:09:36 GMT

PM will get it right for you. You will just need to open ticket.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: REFUND

hairbag1 — Wed, 22 Apr 2026 19:17:01 GMT

@Ivana3333

consider orfering your Public Mobile sim from Amazon...they're about $5 with FAST shipping. When it arrives, message Customer Support to request credit to your account for the charges you already paid. (Refunds take weeks...that's why I recommend asking for credit to your account)