cannot call 1-8xx numbers

Grant987 — Wed, 22 Apr 2026 16:05:07 GMT

I can call local numbers and long distance numbers, but I get a response that my call cannot be completed when I try to call a toll-free number like 1-8xx-xxx-xxxx. ???? I have a 3-country public mobile plan

Re: cannot call 1-8xx numbers

softech — Wed, 22 Apr 2026 16:07:12 GMT

@Grant987

did you recently travel? Yes, PM has some system issue mainly affecting people who travelled

but the issue can easily be resolved. You can try Reset network settings after a device reboot

If it doesn't fix it, you just need to engage support and they will sort it out. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: cannot call 1-8xx numbers

hairbag1 — Wed, 22 Apr 2026 16:08:19 GMT

@Grant987

that's a known issue that only Customer Support can fix for you.. Click the orange chat bubble on lower right side of the page to start the process. Then watch the Community inbox will be highlighted when they respond.

topic Re: cannot call 1-8xx numbers in Get Support

cannot call 1-8xx numbers

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Re: cannot call 1-8xx numbers