topic Re: Frustrated in Get Support

Frustrated

Gregor3 — Wed, 22 Apr 2026 10:49:39 GMT

My husband and I signed up at the end of March for the sale that was on for the Canada, US and Mexico unlimited calling and data, along with 80 GB of data for the month. It took PM over a week to get his phone switched over so that he could text and call and now that we have switched over, they don't have him on the plan we signed up for. My plan is the one that was on sale, but he has the basic $26 plan with no calling to the states and only 5 GB of data.

How does this get rectified? We are pretty frustrated.

Re: Frustrated

Handy1 — Wed, 22 Apr 2026 10:58:17 GMT

@Gregor3 He could log into his account and go to the change plans page and change to the desired plan using the change on.next renewal option not immediately so you don’t lose money on current cycle as public mobile is pre paid service and typical no refunds for unused time .
secondly he could contact support to ask them to put on correct plan and pay the difference right away

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Frustrated

softech — Wed, 22 Apr 2026 11:13:22 GMT

@Gregor3

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Frustrated

CSA_PM — Wed, 22 Apr 2026 12:03:24 GMT

Hello @ Gregor3,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Frustrated

Gregor3 — Thu, 23 Apr 2026 23:22:27 GMT

Thank you, I filled out a trackable ticket but I still haven't heard anything back in over 24 hours.