topic Re: No service in Get Support

No service

Camaro69 — Wed, 22 Apr 2026 03:10:43 GMT

I can’t get any kind of service after waiting 6 hours from signing on to public mobile

Re: No service

hairbag1 — Wed, 22 Apr 2026 03:12:57 GMT

@Camaro69

did you reboot your cellphone ? If so, now try a network re-set...see if that helps.

Re: No service

softech — Wed, 22 Apr 2026 03:14:25 GMT

@Camaro69 make sure your old provider sim card is removed, or if disable it if the old one is an eSIM

then check and make sure PM sim is enabled (toggle on Turn on this line on and set the label with Primary if you have an iPhone)

Next, Reset network settings after a device reboot

if you still cannot get it to connect to PM, you will need to engage support agent and ask them to reprovision the sim. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: No service

Camaro69 — Wed, 22 Apr 2026 03:20:19 GMT

How do I disable the existing SIM card

I was given assistance to change it over to PM WITH THE HELP FROM the support team

Re: No service

Camaro69 — Wed, 22 Apr 2026 03:21:46 GMT

Yes no luck

Re: No service

hairbag1 — Wed, 22 Apr 2026 03:25:06 GMT

@Camaro69 wrote:
How do I disable the existing SIM card
I was given assistance to change it over to PM WITH THE HELP FROM the support team

Are you using hard sim ? If so, remove the old network sim and install the new Public Mobile sim.

Re: No service

Camaro69 — Wed, 22 Apr 2026 03:27:32 GMT

The support team changed my SIM card by using eSIM

Re: No service

softech — Wed, 22 Apr 2026 03:42:26 GMT

@Camaro69 if you are using a physical sim card now, go to the Sim Manager (or on iPhone Settings > cellular ) and delete the PM eSIM.

Then, Reset Network Settings after a device reboot phone once and it should work

Re: No service

hairbag1 — Wed, 22 Apr 2026 03:57:10 GMT

@softech wrote:
@Camaro69 if you are using a physical sim card now, go to the Sim Manager (or on iPhone Settings > cellular ) and delete the PM eSIM.
Then, Reset Network Settings after a device reboot phone once and it should work

Sounds to me like Camaro69 now has esim, and struggling to activate it.

Re: No service

Camaro69 — Wed, 22 Apr 2026 13:33:46 GMT

Thanks for your help

all is good now