Number transfer problem

yyx0725 — Tue, 21 Apr 2026 21:22:15 GMT

Im experiencing issue transferring my number to public. Right now I can use internet, but I cannot text and call. Seems like the text and call is still associated with old carrier.

Re: Number transfer problem

softech — Tue, 21 Apr 2026 21:24:37 GMT

@yyx0725

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

topic Number transfer problem in Get Support

Number transfer problem

Re: Number transfer problem