topic Re: Problem with subscription in Get Support

Problem with subscription

ranchero — Tue, 21 Apr 2026 03:39:04 GMT

Re: Problem with subscription

ranchero — Mon, 20 Apr 2026 23:32:03 GMT

Hi, I had $25 plan with 1gb data. Recently I needed phone to work in USA so I purchased *supposedly* add-on $15 for 15 days.

Now when I go to my account it shows my subscription as "$40 with 1GB data" and no way changing it to cheaper subscription.

What's going on? Will it go back to $25 after next cycle? I'm long time PM customer but it looks like it's time to move to other provider?

Re: Problem with subscription

hairbag1 — Mon, 20 Apr 2026 23:34:59 GMT

@ranchero

you can't easily downgrade once you have a higher value plan. You can only opt for whichever plan you see when you log in to your account.

Re: Problem with subscription

ranchero — Mon, 20 Apr 2026 23:37:23 GMT

So I never changed my subscription, only purchased $15 add-on for 15 days, and now I'm stuck with expensive subscription anyway, is this correct?

Re: Problem with subscription

hairbag1 — Mon, 20 Apr 2026 23:59:17 GMT

@ranchero wrote:
So I never changed my subscription, only purchased $15 add-on for 15 days, and now I'm stuck with expensive subscription anyway, is this correct?

Message Customer Support for their investigation. Seems odd that your plan suggests it a $40 plan...and you haven't upgraded from original $25 plan. Click the orange chat bubble on lower right side of the page to start the process. Watch the Community inbox will be highlighted when they respond....https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem with subscription

ranchero — Mon, 20 Apr 2026 23:51:32 GMT

I submitted a ticket, will see what they will reply.

Re: Problem with subscription

ranchero — Tue, 21 Apr 2026 21:18:36 GMT

Does anyone know how long it takes to get response after placing ticket?
One day past so far - no response.

Should I wait any longer or just move from PM and forget about it?

Re: Problem with subscription

CSA_PM — Wed, 22 Apr 2026 00:26:45 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Problem with subscription

ranchero — Mon, 04 May 2026 19:38:26 GMT

Agent solved the problem, thank you.