topic Re: Koodo in Get Support

Koodo

Bima — Tue, 21 Apr 2026 21:40:34 GMT

I ordered a SIM from public mobile but received a Koodo SIM that says not valid during activation

Re: Koodo

softech — Tue, 21 Apr 2026 20:30:36 GMT

Yes, a Koodo sim card cannot be used for Public Mobile. You need to ask PM CS agent to re-send you a Public Mobile sim

usually you need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Koodo

hairbag1 — Tue, 21 Apr 2026 20:31:01 GMT

@Bima

yikes..thats odd. Message Customer Support using this link to request replacement...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

See if there's a Telus retail outlet near you as they usually have the PM sims too. Then ask Customer Support for credit to your account for the added costs.

Re: Koodo

CSA_PM — Tue, 21 Apr 2026 21:18:28 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.