topic Re: Failed phone number porting from PC mobile to public in Get Support

Re: Failed phone number porting from PC mobile to public

tysono — Tue, 21 Apr 2026 15:50:17 GMT

Can you send it to me as well. Having the same porting issue

Re: Failed phone number porting from PC mobile to public

slusagm — Tue, 21 Apr 2026 15:53:50 GMT

yes, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Failed phone number porting from PC mobile to public

hTideGnow — Tue, 21 Apr 2026 15:55:16 GMT

hi @tysono

Sent! Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage