topic Re: Manually payment in Get Support

Manually payment

Tanismiller — Tue, 21 Apr 2026 21:46:36 GMT

My payment. Didn’t go through because I didn’t have the funds in my account because I forgot to transfer money. Now I have no phone service and when I go on the app and the website it’s not showing that my service is suspended so there’s no place where I can add or put a payment through. I’ve tried re-adding my card and I can save that, but it doesn’t change anything I still can’t make a payment so I can’t use my phone. Could you please help me out thanks

Re: Manually payment

hairbag1 — Tue, 21 Apr 2026 14:55:11 GMT

@Tanismiller

if you'd like to get to No Thrills or Canada Tire, you can buy Public Mobile payment vouchers, dial *611 to add them to the account for plan renewal. Also there's on-line vouchers from muskbird.com.

spelling

Re: Manually payment

softech — Tue, 21 Apr 2026 14:54:52 GMT

@Tanismiller

you can make a manual payment to resume service

First, login My Account using incognito mode. After you logged in, use this link to load enough funds:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Manually payment

Tanismiller — Tue, 21 Apr 2026 14:56:45 GMT

Why incognito?

Re: Manually payment

softech — Tue, 21 Apr 2026 14:57:47 GMT

@Tanismiller

sometimes it's call Private browsing, using that is to avoid browser cache problem

But you can use regular mode to login first, then paste the link to make payment