topic Number transfer problems in Get Support

Number transfer problems

Angidrit — Tue, 21 Apr 2026 09:26:51 GMT

Hi, I switched to Public Mobile 3 days ago from Rogers. My outgoing calls and data work fine, but I cannot receive incoming calls or SMS — all calls go directly to voicemail. I also cannot log into my account because SMS verification codes are not arriving. I already sent a private message to CS_Agent about this issue, but I haven’t received any response. It seems like my number port is stuck. Could someone please check the port status and complete the transfer? Thank you.

Re: Number transfer problems

Handy1 — Tue, 21 Apr 2026 09:42:48 GMT

@Angidrit You can try the porting team to verify for live assistance and re trigger the port request if needed

will send you the number private message as we not allowed to post it here

but if they can’t help and since you already submitted ticket with support

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage