topic Re: Help problem with account log in in Get Support

Help problem with account log in

jcra — Tue, 04 Jan 2022 23:21:46 GMT

Hi good day! I tried logging on to my online account but I seem to have forgotten my password so I tried resetting it many times but I still couldn’t receive anything from my email ad. Please help. I am trying to send a private message but it says unable to complete the action...

Re: Help problem with account log in

will13am — Tue, 03 Jul 2018 20:55:11 GMT

@jcra, I assume you meant that you were trying to message the moderator team to assist with the password reset. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Help problem with account log in

jcra — Tue, 03 Jul 2018 20:59:40 GMT

Yes I tried messaging the moderator earlier but it won’t send.. I was able to do it now. Hopefully they respond back. Thanks anyways

Re: Help problem with account log in

jcra — Wed, 11 Jul 2018 13:07:23 GMT

So i was able to log on to my public mobile account. i got a quick response from the moderator and it was great that i get email notifications whenever i get a reply.. well, as long as you clicked on the email me when someone replies.

Re: Help problem with account log in

Mary_M — Wed, 11 Jul 2018 13:12:22 GMT

thank you for sharing @jcra, we're glad to hear that everything was resolved for you 🙂

Cheers,

Mary

Re: Help problem with account log in

msbrad46 — Wed, 10 Jul 2019 11:26:52 GMT

I also cannot get into my account I dont know what to do??? I have tried to reset my account because I do not know my password nothing is working.

Re: Help problem with account log in

Triguy — Wed, 10 Jul 2019 11:54:19 GMT

Try using a different browser and incognito mode. Also clear your cache.

Re: Help problem with account log in

Sweetlily — Tue, 30 Jul 2019 14:31:51 GMT

Hi there...I just put a payment on my phone on Sunday July 28 and now it is telling me i have no service why?..

Re: Help problem with account log in

Triguy — Tue, 30 Jul 2019 14:39:46 GMT

When you log in your account - what is the status and when was your renewal date ?

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try adding a manual payment of a $1. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help problem with account log in

msbrad46 — Tue, 30 Jul 2019 17:08:55 GMT

This seems a little crazy when all I need to do is give them my expiry date