topic Re: Physical SIM to E-Sim in Get Support

Physical SIM to E-Sim

Dessie0103 — Mon, 20 Apr 2026 16:46:55 GMT

Hello,

I have recently purchased an iPhone 17 that only supports E-SIM. My old iPhone 12 has a physical sim. I am wondering if I can transfer my information from the physical sim to a new E-SIM?

Thank you!

Desmond

Re: Physical SIM to E-Sim

hairbag1 — Mon, 20 Apr 2026 16:47:49 GMT

@Dessie0103

downlaod the Public Mobile app to your new cell, log in to your account and buy the new esim.

Re: Physical SIM to E-Sim

hTideGnow — Mon, 20 Apr 2026 16:48:36 GMT

hi @Dessie0103

yes, you can easily to that and keep your phone number

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

There will be a charge of $5, pay and the app will install the eSIM for you