Billing Inquiry – Duplicate Charges on March 17 and March 31

Champa — Sun, 19 Apr 2026 21:40:25 GMT

Hello, I noticed that I was charged $38.42 on March 17 and then charged again $39.55 on March 31. Could you please look into this and advise why there were two charges? Thank you. Champa

Re: Billing Inquiry – Duplicate Charges on March 17 and March 31

softech — Sun, 19 Apr 2026 21:54:44 GMT

@Champa those are $34 and $35 plan in Ontario with tax. Do you have 2 plans for family members?

Or did you request plan change on March 31st using Change Now option to a $35 plan? If you used Change Now, this is the expected behavior and PM would charge you new plan price immediately

If you need PM CS agent to check and confirm, please open a ticket .

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Billing Inquiry – Duplicate Charges on March 17 and March 31 in Get Support

Billing Inquiry – Duplicate Charges on March 17 and March 31

Re: Billing Inquiry – Duplicate Charges on March 17 and March 31