topic Re: Account put on hold in Get Support

Account put on hold

alexappleseed — Sun, 19 Apr 2026 18:38:42 GMT

I am unable to reactivate my account. I have an E-sim and i keep getting this error code when trying to reactivate(Error Code: M.8702). Please assist this has been going on for several days.

Re: Account put on hold

softech — Sun, 19 Apr 2026 18:41:56 GMT

@alexappleseed

did you try to login to My Account using browser with incognito mode and click Reactivate my service? Did you also try using PM app? did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account put on hold

slusagm — Sun, 19 Apr 2026 18:42:28 GMT

it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Account put on hold

alexappleseed — Sun, 19 Apr 2026 19:55:36 GMT

I have been having an extremely frustrating experience for a week now. Please may I speak with someone and work this out. Constant error messages my bank refuses to authorize muskbird. Alternatives don't work because my bank is tied to my number but i cant receive messages. why cant i just update information in the payment portal ?????

Re: Account put on hold

Handy1 — Sun, 19 Apr 2026 20:06:00 GMT

@alexappleseed You could go to shoppers drug mart and buy payment voucher for public mobile and load the funds *611 to resume services right away and worry about updating crest card info later . And I find updating CC info works best in the app if you have already tired the app try uninstalling it then reinstall it and allow location services on with in the app as you first log back in again

Re: Account put on hold

slusagm — Sun, 19 Apr 2026 20:09:44 GMT

@alexappleseed if you cannot use the credit card on both Public Mobile and Muskbird, would it be a problem with your card as the two systems are unrelated

You can buy a physical voucher from Shoppers Drug Mart first and load using *611

Or ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage