topic Re: Lost SIM card in Get Support

Lost SIM card

Pinchungsusan — Sun, 19 Apr 2026 19:48:57 GMT

I lost the SIM card. Ordered another one but I can’t not switch the simcard, without 2 step verification.

Re: Lost SIM card

softech — Sun, 19 Apr 2026 19:49:59 GMT

Try to see if you can get the 2FA code via email or voicemail:
On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.
(When choosing "Send Voice Message", call yourself using another phone to retrieve VM)

If still unable to get the 2FA code, you will have to engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Lost SIM card

slusagm — Sun, 19 Apr 2026 19:51:37 GMT

You can ask PM to help to register the nee sim card number on your account

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage