topic Re: My eSIM is not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-eSIM-is-not-working/m-p/1432078#M976674 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/679166">@Douglas78</a>&nbsp;</P><P>More details would be helpful.&nbsp;</P><P>Are you a new customer?&nbsp; If new customer, did you port over your number from another mobile company?&nbsp; Did you answer "yes" to the port request text?&nbsp; If you did port and answer yes, you may want to remove or inactive old carrier's SIM or eSIM.&nbsp;</P> Sun, 19 Apr 2026 18:13:32 GMT Dunkman 2026-04-19T18:13:32Z My eSIM is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/My-eSIM-is-not-working/m-p/1432075#M976673 <P>My eSIM is not working at all, I have not service in my phone even when I'm able to see the eSIM in my phone settings. It looks like my eSIM is not fully activated. When I logged &nbsp;in the Public Mobile app I see the profile and the plan but I can’t receive 2FA code because the phone has no service. Please switch verification to email.</P> Sun, 19 Apr 2026 18:00:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-eSIM-is-not-working/m-p/1432075#M976673 Douglas78 2026-04-19T18:00:14Z Re: My eSIM is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/My-eSIM-is-not-working/m-p/1432078#M976674 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/679166">@Douglas78</a>&nbsp;</P><P>More details would be helpful.&nbsp;</P><P>Are you a new customer?&nbsp; If new customer, did you port over your number from another mobile company?&nbsp; Did you answer "yes" to the port request text?&nbsp; If you did port and answer yes, you may want to remove or inactive old carrier's SIM or eSIM.&nbsp;</P> Sun, 19 Apr 2026 18:13:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-eSIM-is-not-working/m-p/1432078#M976674 Dunkman 2026-04-19T18:13:32Z