topic Re: Update payment method for my dad's plan in Get Support

Update payment method for my dad's plan

Jey75 — Sat, 18 Apr 2026 16:34:34 GMT

Hi, adding to my last message:

I would also like to pay the amount overdue on my dad's accoun. Tried to do it over the phone but we never set up a PIN.

Thanks!

Re: Update payment method for my dad's plan

softech — Sat, 18 Apr 2026 16:43:44 GMT

@Jey75

Pay by login to My Account or PM app

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

Re: Update payment method for my dad's plan

Jey75 — Sat, 18 Apr 2026 16:46:46 GMT

Thanks but the trouble is i cant login to my dad's account due to whatever reason and the double verification code going to his phone makes it harder. I think I've accidently deleted his number for the verification code whole I was trying to add my number to it. This no human customer service is making it very difficult.

Re: Update payment method for my dad's plan

softech — Sat, 18 Apr 2026 16:49:18 GMT

@Jey75 use the voucher method of you need to pay urgently

For login, ask PM CS agent for help

Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Update payment method for my dad's plan

BKNS27 — Sat, 18 Apr 2026 21:41:52 GMT

@Jey75

You can reset the PIN but you need his login ID and password.

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Update payment method for my dad's plan

computergeek541 — Sun, 19 Apr 2026 05:17:35 GMT

@BKNS27 wrote:
@Jey75
You can reset the PIN but you need his login ID and password.
https://myaccount.publicmobile.ca/en/account/reset/pin

The member Jey75 has already stated that the account cannot be logged into. The above will not work.