topic Re: Calls in Get Support

Calls

Oven — Sun, 19 Apr 2026 01:47:27 GMT

Can't receive calls or make calls on my s20 samsung.

Re: Calls

softech — Sun, 19 Apr 2026 01:57:49 GMT

Are you in Manitoba? 3G is now decommissioned in Manitoba and it will use VoLTE for voice calls

While S20 has VoLTE, it is not compatible with PM's VoLTE network. You can use the IMEI checker on this page to confirm: https://www.publicmobile.ca/en/on/get-help/articles/volte

Since your phone is not compatible with PM's VoLTE, your phone was using 3G for voice and hence affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

There is really nothing much you can do other than to get a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work. If you are unsure whether a particular phone will work, share it here and we can help

Re: Calls

umnikke8 — Sun, 19 Apr 2026 01:53:30 GMT

If you're in Manitoba, then you're likely experiencing the effects of the 3G shutdown. You now need a phone that is on Public's VoLTE whitelist to make calls. There is a device checker on the following VoLTE page to double check, but I believe S20 is not on the list. If you're somewhere else, then there are some other things to look into.

https://publicmobile.ca/en/get-help/articles/3g-shutdown

https://publicmobile.ca/en/get-help/articles/volte

Re: Calls

hTideGnow — Sun, 19 Apr 2026 01:56:43 GMT

hi @Oven

S20 is not on PM's VoLTE , so you might experiencing voice calls trouble if you are in Manitoba, PM has turned off 3G network there.

You need a more updated phone so you can use VoLTE for voice calls