topic Re: 2accounts using same email in Get Support

2accounts using same email

Pinny — Sun, 19 Apr 2026 00:50:29 GMT

My husband and I have both had our own accounts but both just got new phones. I arranged for the new SIMS but used the same email. There is nowhere to change one email. As well, we are both showing my phone number but he is receiving everything sent to me. I have no service. The account number is also the same for both of us.
should I delete an account and start over ?

Re: 2accounts using same email

softech — Sun, 19 Apr 2026 00:54:24 GMT

@Pinny

PM system is setup to accept one email for one account (phone number). If you have 2 accounts, you must have used 2 different email addresses for the 2 accounts.

Since you are using just one email address to login PM system, you need to reach out to PM CS agent to sort out the login credentials for the 2 account first.

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: 2accounts using same email

Pinny — Sun, 19 Apr 2026 01:03:09 GMT

Thank you very much.