topic Re: Not registered on network in Get Support

Not registered on network

RoselleD — Sat, 18 Apr 2026 21:35:29 GMT

I have auto pay set up. A payment was made yesterday but since yesterday late afternoon my phone just says not registered on network

Re: Not registered on network

hTideGnow — Sat, 18 Apr 2026 21:41:07 GMT

hi @RoselleD

try Reboot the phone and click Reset network settings

if that does not works, try to take and sim card out for a minute and put it back firmly and test again

if same, ask PM agent to help , submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not registered on network

hairbag1 — Sat, 18 Apr 2026 21:41:16 GMT

@RoselleD

did you try restarting your cell ? Also try network re-set if that doesn't help.

Re: Not registered on network

Meow — Sat, 18 Apr 2026 21:42:16 GMT

Check your account to confirm it is still active and when it was next pay date.
if you pave physical SIM pull it out of a minute/two and insert it back.
Do hard phone reboot (turn off/wait/turn on).

Confirm who is service provider checking settings in your phone.