topic Re: Denied in Get Support

Denied

Rrh18 — Sat, 18 Apr 2026 21:10:51 GMT

my subscription was suspended, and when I went to update my credit card information it said it was successful, but then it was declined. It didn’t matter which credit card I used it kept coming up, declined, even though we have sufficient funds

Re: Denied

Rrh18 — Sat, 18 Apr 2026 20:33:15 GMT

I would like to create a ticket

Re: Denied

softech — Sat, 18 Apr 2026 20:38:00 GMT

@Rrh18

engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But a quick way is to resume service first is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.