topic Re: Unique problem in Get Support

Unique problem

Branflakes — Sat, 18 Apr 2026 18:52:33 GMT

Hello Public Mobile Community, I need your help to complete Step 3: finish setup. My model phone EASYFONE does not accept downloads therefore unable to download Public Mobile APP. Subsequently, I purchased a PUBLIC MOBILE SIM CARD from Amazon but same problem. Can you please help me with this unique problem?

Re: Unique problem

slusagm — Sat, 18 Apr 2026 19:06:39 GMT

You can either ask a friend to down the app and complete the activation with you in your friend's phone

Or if you cannot find a friend to help, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unique problem

Chalupa_Batman — Sat, 18 Apr 2026 22:08:56 GMT

@Branflakes wrote:
Hello Public Mobile Community, I need your help to complete Step 3: finish setup. My model phone EASYFONE does not accept downloads therefore unable to download Public Mobile APP. Subsequently, I purchased a PUBLIC MOBILE SIM CARD from Amazon but same problem. Can you please help me with this unique problem?

Hello @Branflakes

This post may be 3 hours old, however, information that wasn't shared with you, I am doing now. Hence the reason, in my opinion, this post is NOT redundant.

Before you choose to go this route, make sure the flip phone will 100% work on the Public Mobile network. Not all flip phones do even though they are 4G LTE equipted.

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Use Public Mobile's VoLTE checker as a guide only, as results are not always 100% accurate.

Re: Unique problem

Branflakes — Mon, 20 Apr 2026 19:09:05 GMT

Need more help please. Thank you for the link. My flip phone won't work with the Public Mobile network. Problem: how do I cancel the monthly phone plan that I signed up for, including asking for refund paid for e SIM?

Re: Unique problem

Chalupa_Batman — Mon, 20 Apr 2026 21:56:22 GMT

@Branflakes wrote:
Need more help please. Thank you for the link. My flip phone won't work with the Public Mobile network. Problem: how do I cancel the monthly phone plan that I signed up for, including asking for refund paid for e SIM?

Well, Public Mobile is a prepaid service, they usually don't offer refunds. It's up to the customer to confirm whether or not their phone will work with Public Mobile. However, with that being said, they really don't make it simplistic for a customer to actually find out if their phone will work. They aren't very transparent IMO and they really need to work on this. I am open to helping them create a way for customers to be able to properly verify if this service is right for them. But, I don't see that happening.

If you flip phone doesn't work with PM, before you ask for a refund, I can share another link of a flip phone that's pretty affordable and will 100% work with PM as I use it myself. It's 4G LTE!

https://www.visions.ca/tcl-flip-unlocked-4058e-2avhca1?queryID=0230c4823956013504f45bf9134d731a&objectID=541196&indexName=visions_productiondefault_products

It usually goes on sale for $88 plus you get a fast charger for $10 if you wanted it. I took it to charge other things among this faster.

Re: Unique problem

Branflakes — Mon, 20 Apr 2026 22:03:31 GMT

Thanks. You offer an interesting solution. My message box has a reply from CS_Agent. I am responding to the questions. The PUBLIC MOBILE eSIM was not activated with the phone plan ordered online. I am hoping this might make the difference. Let's see how it goes. Thanks again.

Re: Unique problem

Branflakes — Wed, 22 Apr 2026 19:35:42 GMT

Thank you. I am not ready to buy another flip phone but I will seriously take a look at your offer/option.