topic Re: Number Transfer Still Not Completed After 3 Days in Get Support

Number Transfer Still Not Completed After 3 Days

BGrant — Sat, 18 Apr 2026 21:16:22 GMT

I’m a new subscriber as of April 15 and went through the full process to transfer my number to Public Mobile.

The system confirmed that the number transfer was successful and indicated it could take up to 5 hours for completion. However, it has now been over 3 days and my number has still not fully transferred.

I have already submitted a service ticket but have not received a response.

At this point, I am requesting that my number be manually ported over as soon as possible. This delay is affecting my ability to use my service.

Re: Number Transfer Still Not Completed After 3 Days

Handy1 — Sat, 18 Apr 2026 13:38:37 GMT

@BGrant

You can try porting team for live support , will send you the number private message as we not allowed to post it here

if they are unable to help you need to contact support by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer Still Not Completed After 3 Days

hTideGnow — Sat, 18 Apr 2026 13:41:29 GMT

hi @BGrant

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage