charged twice

Zay22 — Sat, 18 Apr 2026 06:40:11 GMT

hi i was double charged for my plan and the portal to submit a ticket to get that second payment refunded is not working

Re: charged twice

BKNS27 — Sat, 18 Apr 2026 08:38:37 GMT

@Zay22

Just wondering if the charges are showing in your CC statement or one is just a pending charge.

You can contact a CS_Agent to confirm when they reply back to you.

https://urlshortner.tiia.ai/xYpc_I

Re: charged twice

softech — Sat, 18 Apr 2026 11:41:22 GMT

@Zay22

Where you see the double billing? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us", then "Billing & Payment Issues, then "Log In", click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: charged twice

Zay22 — Sat, 18 Apr 2026 13:27:24 GMT

No it’s showing as 2 charges not a pending charge

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