topic Subject: Stuck Activation - Physical SIM lost, switch to eSIM in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Subject-Stuck-Activation-Physical-SIM-lost-switch-to-eSIM/m-p/1431793#M976533 <DIV class="">My name is Patrick and I need help finishing my activation. I ordered a physical SIM card on April 11 (Order # ending in 1029), but it has not arrived and is likely lost.</DIV><DIV class="">My Public Mobile app is currently stuck on the "Link Your SIM Card" screen and won't let me move forward. I want to activate my service using an<SPAN>&nbsp;</SPAN><STRONG>eSIM</STRONG><SPAN>&nbsp;</SPAN>on my new phone instead.</DIV><DIV class="">Can you please:</DIV><OL><LI><SPAN class="">Reset my activation session so I can select eSIM in the app, or</SPAN></LI><LI><SPAN class="">Send me a QR code to install the eSIM manually?</SPAN></LI></OL><DIV class=""><STRONG>Account Details:</STRONG></DIV><UL><LI><SPAN class=""><STRONG>Name:</STRONG><SPAN>&nbsp;xxxxxxxxxxxxxxxxxxx</SPAN></SPAN></LI><LI><SPAN class=""><STRONG>Email:</STRONG><SPAN>&nbsp;xxxxxxxxxxxxxxxxxxx</SPAN></SPAN></LI><LI><SPAN class=""><STRONG>Account Number:xxxxxxxxxxxxxxxx</STRONG></SPAN></LI></UL><DIV class="">Thank you!</DIV><DIV class="">&nbsp;</DIV><DIV class="">&nbsp;</DIV><DIV class="">edited by computergeek541: removed account infromation, changed category as discussion isn't related to Community</DIV> Sat, 18 Apr 2026 07:12:39 GMT thedudes 2026-04-18T07:12:39Z Subject: Stuck Activation - Physical SIM lost, switch to eSIM https://productioncommunity.publicmobile.ca/t5/Get-Support/Subject-Stuck-Activation-Physical-SIM-lost-switch-to-eSIM/m-p/1431793#M976533 <DIV class="">My name is Patrick and I need help finishing my activation. I ordered a physical SIM card on April 11 (Order # ending in 1029), but it has not arrived and is likely lost.</DIV><DIV class="">My Public Mobile app is currently stuck on the "Link Your SIM Card" screen and won't let me move forward. I want to activate my service using an<SPAN>&nbsp;</SPAN><STRONG>eSIM</STRONG><SPAN>&nbsp;</SPAN>on my new phone instead.</DIV><DIV class="">Can you please:</DIV><OL><LI><SPAN class="">Reset my activation session so I can select eSIM in the app, or</SPAN></LI><LI><SPAN class="">Send me a QR code to install the eSIM manually?</SPAN></LI></OL><DIV class=""><STRONG>Account Details:</STRONG></DIV><UL><LI><SPAN class=""><STRONG>Name:</STRONG><SPAN>&nbsp;xxxxxxxxxxxxxxxxxxx</SPAN></SPAN></LI><LI><SPAN class=""><STRONG>Email:</STRONG><SPAN>&nbsp;xxxxxxxxxxxxxxxxxxx</SPAN></SPAN></LI><LI><SPAN class=""><STRONG>Account Number:xxxxxxxxxxxxxxxx</STRONG></SPAN></LI></UL><DIV class="">Thank you!</DIV><DIV class="">&nbsp;</DIV><DIV class="">&nbsp;</DIV><DIV class="">edited by computergeek541: removed account infromation, changed category as discussion isn't related to Community</DIV> Sat, 18 Apr 2026 07:12:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Subject-Stuck-Activation-Physical-SIM-lost-switch-to-eSIM/m-p/1431793#M976533 thedudes 2026-04-18T07:12:39Z Re: Subject: Stuck Activation - Physical SIM lost, switch to eSIM https://productioncommunity.publicmobile.ca/t5/Get-Support/Subject-Stuck-Activation-Physical-SIM-lost-switch-to-eSIM/m-p/1431795#M976535 <P>SIM cards are usually sent by regular mail.&nbsp; Please allow 1 to 2 weeks for delivery.</P> Sat, 18 Apr 2026 07:13:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Subject-Stuck-Activation-Physical-SIM-lost-switch-to-eSIM/m-p/1431795#M976535 computergeek541 2026-04-18T07:13:25Z