topic Re: Change my two step verification to email in Get Support

Verification

Chattyspice — Fri, 17 Apr 2026 20:18:07 GMT

needing to change the verification code to be sent to email and not to phone number. Have to change SIM card so don’t have a phone number currently

Re: Change my two step verification to email

Chattyspice — Fri, 17 Apr 2026 20:06:12 GMT

Having same issue. Son’s phone was stolen. He can get verification code sent to email to get into app but cannot switch it to email to change SIM CARD someone please help

Re: Change my two step verification to email

softech — Fri, 17 Apr 2026 20:20:45 GMT

@Chattyspice

to avoid sim swap fraud, the system is more careful when it comes to sim card change. Since you cannot change sim card by just getting the code via email, you will have to you will have to engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Change my two step verification to email

Chattyspice — Fri, 17 Apr 2026 20:13:17 GMT

If we could get the code via email it would be great but it doesn’t give us the option. Only to his phone # that isn’t set up cause we can’t change SIM

Re: Change my two step verification to email

slusagm — Fri, 17 Apr 2026 20:28:03 GMT

@Chattyspice

is there a Send Voice Message way? click Didn't Receive code or Resend code, choose Send Voice Message if there is one. Then call yourself using another phone to retrieve code from voicemail

if you don't have such option, you will have message PM using direct message like what suggested by @softech above

Re: Change my two step verification to email

CSA_PM — Fri, 17 Apr 2026 20:39:43 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Change my two step verification to email

Chattyspice — Fri, 17 Apr 2026 21:16:34 GMT

No option besides phone number. Like I said all three options to log into app but only 1 to change SIM CARD

Re: Change my two step verification to email

Chattyspice — Fri, 17 Apr 2026 21:17:29 GMT

My son hasn’t messaged you?

Re: Change my two step verification to email

computergeek541 — Fri, 17 Apr 2026 21:21:35 GMT