topic Re: SOS after successful porting in Get Support

SOS after successful porting

zdorward — Fri, 17 Apr 2026 22:00:02 GMT

man this whole process has been brutal. I ported successfully (got the welcome text from public) and now I just have SOS and can't text or call at all. I've done everything from rebooting to resetting network settings, and I even bought a new E sim. nothing working. I've toggled on and off the line, airplane mode, everything.

Re: SOS after successful porting

hTideGnow — Fri, 17 Apr 2026 17:52:38 GMT

hi @zdorward

you got the welcome email might not mean the port was done. You replied Yes to your old provider to approve the port yet?

if you did, please make sure your old sim card is removed (or if esim, please disable it). Then check if PM sim is enabled and set as Primary

next, reboot phone and click Reset network settings. You should see the phone showing connected to Public Mobile. Test again

Re: SOS after successful porting

CSA_PM — Fri, 17 Apr 2026 18:26:53 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.