topic Re: 2 problems in Get Support

2 problems

Lancecartier — Tue, 04 Jan 2022 23:21:38 GMT

Hi I am new to public mobile. Have two problems. First one was when I activated at Walmart I was suppose to to get 20 dollar credit and free sim I believe? Neither happened. Second problem was they didn’t give the 4.5gb 3G 40 dollar a month plan and someother one.

Re: 2 problems

SIM-phony — Tue, 03 Jul 2018 18:12:49 GMT

Try contacting the Moderator Team, they might be able to credit you & change your plan to the correct one. Here's how.

Need assistance with your account, activation, or service?

You'll need to contact the Community Moderator Team to get assistance with your account. Oracles and Users cannot access account information; do not send them any private information on yourself or your account/s.
The Community Moderator Team are Public Mobile support employees who can assist with your issue/s. Only they can access account information.
For more detailed information, read the knowledge article.
For your convenience, here's a link to send them a private message.
Here's how to read and reply to private messages.

In your private message please include the following:

Your Public Mobile phone number.
Your 4 digit PIN; if you don't know yours look below.
Your account’s e-mail address.
A detailed explanation of your issue/s.

Don't know your PIN? Provide any three of the following:

Your complete mailing address.
Your e-mail address.
An alternate phone number associated with your account.
Your date of birth.
The last top up date & amount.

When will they get back to you?:

Support hours are in EDT and run Mon-Fri 9AM to 9PM, and Sat-Sun from 9AM to 7:30PM. Outside of these hours they will not be responding to private messages, and will be queued for the next day. So don't worry, they will get to you.
Messages are responded to in the order in which they are received, which can affect response time depending on queue length.
Usual response time varies between 1-3 hours, but can take up to 48 hours.
Please do not send multiple separate private messages, as it slows down support.

Re: 2 problems

will13am — Tue, 03 Jul 2018 18:09:09 GMT

@Lancecartier, this is the promo that yields free SIM card and $20 account credit.

https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATED-Get-a-SIM-20-bill-credit-when-you-activate-a-Talk-Text/m-p/239096

You will need to make a plan change afterwards.

Re: 2 problems

ShawnC13 — Tue, 03 Jul 2018 18:11:14 GMT

@Lancecartier wrote:
Hi I am new to public mobile. Have two problems. First one was when I activated at Walmart I was suppose to to get 20 dollar credit and free sim I believe? Neither happened. Second problem was they didn’t give the 4.5gb 3G 40 dollar a month plan and someother one.

It is only the talk text that gets you a free sim and $20 credit. As for wrong plan what plan did theygive you? You will have to contact the mods to get that straightened out.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Fri 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: 2 problems

brent_liza — Tue, 03 Jul 2018 18:19:49 GMT

@Lancecartier Welcome to public mobile! The credit does take up to 72 hours to post to the account; however, the credit only applies to talk and text plans. If a plan with data was activated, then it doesn't qualify for the $20.00 credit.

Re: 2 problems

saurav — Tue, 03 Jul 2018 19:58:56 GMT

Free sim was a limited time offer, whicj i guess expired a few days ago.

Re: 2 problems

saurav — Tue, 03 Jul 2018 20:00:23 GMT

Free sim was a limited time offer, which i guess expired a few days ago. As for the 4.5 GB plan, you could switch anytime using your online account.