topic Re: not able to receive or make voice calls. in Get Support

not able to receive or make voice calls.

RobH2 — Fri, 17 Apr 2026 15:44:39 GMT

Re: not able to receive or make voice calls.

softech — Fri, 17 Apr 2026 15:46:44 GMT

What phone do you have? Which province you are in?

First, use the IMEI checker on this page to see if your phone is compatible with PM's VoLTE network: https://www.publicmobile.ca/en/on/get-help/articles/volte

If it is not compatible with PM's VoLTE, then your phone had been using 3G for voice and will be affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

If the lack of VoLTE support is what affecting your voice calls, there is really nothing much you can do other than getting a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work. If you are unsure whether a particular phone will work, share it here and we can help

Re: not able to receive or make voice calls.

slusagm — Fri, 17 Apr 2026 15:47:35 GMT

just voice call does not work? how about mobile data?

your account is still active? did you login and check?

Re: not able to receive or make voice calls.

RobH2 — Fri, 17 Apr 2026 15:48:25 GMT

Samsung Galaxy A8. Manitoba.

Re: not able to receive or make voice calls.

RobH2 — Fri, 17 Apr 2026 15:51:13 GMT

IMEI checker says not compatible so I guess I need to switch providers again. Disappointing.

Re: not able to receive or make voice calls.

softech — Fri, 17 Apr 2026 15:52:53 GMT

@RobH2 wrote:
Samsung Galaxy A8. Manitoba.

Sorry @RobH2 ,

While Samsung A8 has VoLTE, it is not compatible with PM's VoLTE network. And you are in Manitoba, so the issue is due to the lack of 3G network and your phone's incapability with PM's VoLTE network

There is really nothing much you can do other than to get a phone that is compatible with PM's VoLTE network. And Samsung A8 was released back in 2016. As the phone has been close to 10 years old and no longer has OS or security updates from Samsung, getting a newer device is highly recommended to avoid potential security vulnerabilities.