topic Reactivating old phone number in Get Support

Reactivating old phone number

Carolinacr — Fri, 17 Apr 2026 22:07:50 GMT

I have been trying to reactivate my old phone number that I have had for over 40 years and had active with Public Mobile up till October or November of 2025. I have been trying to reactivate it since February 2026 have even purchased a new SIM card for it. How do I get this phone number back since Public Mobile deactivated it.

edited by computergeek541: changed category (discussion isn't related to Community)

Re: Reactivating old phone number

slusagm — Fri, 17 Apr 2026 15:42:56 GMT

So, your number was last used in November 2025? Account can only be suspended for 90 days and it will be closed and the number will be gone. I am afraid you cannot get it back. But check with PM directly

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reactivating old phone number

hTideGnow — Fri, 17 Apr 2026 15:46:50 GMT

hi @Carolinacr

when was not last time you able to use the service? was it Nov or Feb?

try calling 1-855-4PUBLIC from another phone and enter the phone number and check if the system recognize the number. If not, the account was already closed and I am afraid you might not get the number back

And also, check if you can login My Account

if you need PM agent to check if you can get the number back, message them, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reactivating old phone number

Carolinacr — Fri, 17 Apr 2026 15:51:32 GMT

Have not used since November. Been trying to reactivate since February

Re: Reactivating old phone number

hairbag1 — Fri, 17 Apr 2026 16:01:48 GMT

@Carolinacr

once your Public Mobile account was deactivated, your cell number went back to whoever was the original provider of that number. If it was Telus, you can call them to see if it's still available.

Re: Reactivating old phone number

Carolinacr — Fri, 17 Apr 2026 16:09:58 GMT

It would be Sasktel that had the number originally

Re: Reactivating old phone number

slusagm — Fri, 17 Apr 2026 16:12:41 GMT

you can try asking Sasktel to see if they can assign you the number. But asking specific number from provider is very hard these days. Good Luck

Re: Reactivating old phone number

funpig1 — Fri, 17 Apr 2026 16:35:06 GMT

@Carolinacr

You can try the suggestions, but I am afraid you will probably waste your time. Good luck.