topic Re: Payment history in Get Support

Payment history

A-LO — Fri, 17 Apr 2026 15:08:24 GMT

I need it for 2025

Re: Payment history

slusagm — Fri, 17 Apr 2026 15:11:25 GMT

if you cannot find the bill you want to download from My Account -> Payment History, then you will have to ask PM to send you the older one

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment history

hTideGnow — Fri, 17 Apr 2026 15:13:02 GMT

hi @A-LO

you can only download bills for the last 12 months. Since it is April now, you won't be able to download bills from Jan to Mar 2025 yourself

For the 3 bills, PM support agent can help to prepare them for you. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage