iPhone SIM/eSIM

10000001797758 — Fri, 17 Apr 2026 10:14:18 GMT

Hello,
My cellphone iPhone 12 stopped receiving and sending calls a few days ago. I can send text messages via wifi but cannot text normally or call. Data also not working.
Restarted many times my phone and the Network and did not help.
Please help resolve the issue.
Warm Regards,
Noah

**Additionally, I bought an eSIM which is compatible with my phone. Public Mobile was unable to send me an email to use it. Also, I bought a normal SIM for it to be sent to my home. Public Mobile took my payment and showed a disclaimer saying your SIM will not be sent.

I appreciate the help in advance. Thanks

Re: iPhone SIM/eSIM

softech — Fri, 17 Apr 2026 11:53:37 GMT

@10000001797758

if you bought an eSIM, check the Settings > Cellular to see if the Public Mobile eSIM is installed there. Make sure you removed the old sim card and disable (toggle off Turn on this line) all old esim. With the new Public Mobile esim you got, enable it (toggle on Turn on this line) and set the label to Primary. Then Reset network settings after a device reboot again

But if the phone still cannot connect, you will need to engage PM support for further investigation. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic iPhone SIM/eSIM in Get Support

iPhone SIM/eSIM

Re: iPhone SIM/eSIM