topic Re: NEED HELP CANCELLING PLEASE in Get Support

NEED HELP CANCELLING PLEASE

tiwanagt87 — Fri, 17 Apr 2026 04:41:15 GMT

I am unable to submit a ticket online to cancel my account, I have bought a phone plan + prepaid sim card. I have not yet activated it as I am getting a cheaper plan elsewhere. I want help cancelling so I don't get charged for something I'm not using

Re: NEED HELP CANCELLING PLEASE

hairbag1 — Fri, 17 Apr 2026 03:40:55 GMT

@tiwanagt87

here's a link for you to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

you can ask to have payment card info scrubbed, just not sure if they'll grant you a refund...but you can ask.

Re: NEED HELP CANCELLING PLEASE

computergeek541 — Fri, 17 Apr 2026 04:43:43 GMT

@tiwanagt87 wrote:
I am unable to submit a ticket online to cancel my account, I have bought a phone plan + prepaid sim card. I have not yet activated it as I am getting a cheaper plan elsewhere. I want help cancelling so I don't get charged for something I'm not using

A refund is highly unlikely. Companies do not have give a refunds for customers who simply change their minds. The specific Public Mobile policies about this actually state that there will be no refunds.