topic Account number and CS_Agent in Get Support

Account number and CS_Agent

Eperleyr — Fri, 17 Apr 2026 04:49:49 GMT

I sent a message to CS_Agent about getting my account number so I can port my phone number to another service provider. How long can I expect to wait for a response (it has been 7 hours during business hours)?

Re: Account number and CS_Agent

hTideGnow — Fri, 17 Apr 2026 00:15:09 GMT

HI @Eperleyr

why can't you login My Account and get it yourself from Profile or Account page?

Please note if your account is not active, you cannot port out your phone number

for support agent, they usually reply within 2 hours. Check Community inbox for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account number and CS_Agent

softech — Fri, 17 Apr 2026 16:32:09 GMT