topic Re: Paid in Get Support

Paid

egil — Thu, 16 Apr 2026 21:46:25 GMT

I have paid, and when I try to log in to get my e-sim and transfer my phone number I am asked to complete my subscription and pay AGAIN.

Do I have to contact my bank?

Re: Paid

softech — Thu, 16 Apr 2026 21:48:59 GMT

@egil

you need to use PM app to complete the subscription after payment, but you shouldn't be asked to pay again. Try again using the PM app. You should be asked for the phone number (Step 5) and then it should complete the subscription (step 6)

if it really ask you to pay again, please reach out to PM CS agent for further assistance. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Paid

CSA_PM — Thu, 16 Apr 2026 22:38:08 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.