topic Re: Can't transfer Number in Get Support

Can't transfer Number

Jett2 — Thu, 16 Apr 2026 21:11:59 GMT

I was signing in and already paid for my subscription, however, when i go to transfer my number they say it's an invalid number. I don't want to switch my phone number and I also can't get my money back. I can't delete my account or talk to a real person. It also says that one reason that my number could be invalid is because i entered the wrong information, but it won't let me go back and change any of the information that might be wrong. It took my money and now has me locked into the sign up page. How can i get my number accepted, or get my money back and delete the account?

Re: Can't transfer Number

softech — Thu, 16 Apr 2026 20:44:19 GMT

@Jett2 while most numbers can be ported into PM , some cannot due to location issue

Do you mind to share the are code and the next three digit of the phone number and we can confirm if the number can be ported into PM

Re: Can't transfer Number

Jett2 — Thu, 16 Apr 2026 20:59:55 GMT

+1 825

Re: Can't transfer Number

softech — Thu, 16 Apr 2026 21:09:23 GMT

Sorry , I need the next 3 digits after 825 as well to confirm porting eligibility

Re: Can't transfer Number

Jett2 — Thu, 16 Apr 2026 21:23:08 GMT

+1 825-995

Re: Can't transfer Number

softech — Thu, 16 Apr 2026 21:30:46 GMT

@Jett2

but if you like to ask CS_agent to complete the porting first, you can message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't transfer Number

Jett2 — Thu, 16 Apr 2026 21:34:45 GMT

Awesome I'll give that a try. Thank you so much!