Account hold issue

alexappleseed — Thu, 16 Apr 2026 20:54:00 GMT

Having trouble activating my account again and keeping my number, i had an e sim

Re: Account hold issue

softech — Thu, 16 Apr 2026 20:55:13 GMT

What was the error?

did you try to login to My Account using browser with incognito mode and click Reactivate my service? Did you also try using PM app? did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Account hold issue in Get Support

Account hold issue

Re: Account hold issue