topic Re: Sim card not yet received in Get Support

Sim card not yet received

Wikki — Thu, 16 Apr 2026 21:12:31 GMT

Paid $15 for sim card on 2026-03-31 but sim still not delivered yet after 17 days so whats next step?

hTideGnow — Thu, 16 Apr 2026 18:44:04 GMT

that is 2+ week. With PM, sim card delivery can be 3 days to 3 weeks here

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

slusagm — Thu, 16 Apr 2026 18:44:28 GMT

i would check with PM to confirm if they shipped out or if they need to send you another one

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage