topic My sms is not working in Get Support

My sms is not working

Teresa161 — Thu, 16 Apr 2026 18:33:59 GMT

Hi,
I can receive phone calls but my sms is not working.
I disables RSC.... the weird thing is that it says Bell in my phone settings... My latest provider was Bell. so could it be that my sms is still configured with bell?
Please help

Re: My sms is not working

slusagm — Thu, 16 Apr 2026 18:36:35 GMT

yes, it is possible.

remove your Bell sim card. And disable your Bell eSIM. check the sim manager or settings -> Cellular

Re: My sms is not working

Teresa161 — Thu, 16 Apr 2026 21:37:45 GMT

hi, i removed the bell SIM,
now, I don't received messages or calls.
Please help, it's like my phone stopped working

Re: My sms is not working

softech — Thu, 16 Apr 2026 21:41:38 GMT

@Teresa161

you PM sim is physical or eSIM?

Try Reset network settings after a device reboot. Confirm if the phone connects to PM network and if you can make/receive calls and access mobile data.

If not, you will need to check a bit further.

On Android: Check your Sim Card Manager and see if a Public Mobile Sim is showing there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM SIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

Then reboot the phone and Reset All Networks on your phone once more and test.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there