topic Re: Cancelling Account in Get Support

Cancelling Account

MuffinProd — Thu, 16 Apr 2026 21:13:38 GMT

Does anyone have information on how this can be done? Is there a phone number or link to do so?

My issue is since purchasing a SIM card and asking for my number to be ported from my Telus account to PM, my PM does not work and never has.

I have been billed monthly and actually paying monthly for the same cell number on both accounts, Telus & PM!

Re: Cancelling Account

hairbag1 — Thu, 16 Apr 2026 17:07:24 GMT

@MuffinProd

as you don't have a PM account you can use this link to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling Account

MuffinProd — Thu, 16 Apr 2026 17:15:21 GMT

I believe I do have an account. I use the PM app and they have been billing me for the past 3 months without the SIM card working properly = not able to use my cell phone.

As mentioned my Telus SIM and account still work. I am paying for that account as well.

Re: Cancelling Account

Dunkman — Thu, 16 Apr 2026 17:20:31 GMT

@MuffinProd

You will need customer service agent help. You can private message CS_Agent as described earlier. I will try to escalate your post to CSA_PM agent who should respond via private message within 20 minutes.

Re: Cancelling Account

CSA_PM — Thu, 16 Apr 2026 17:45:47 GMT

Hello @ MuffinProd,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage