topic Re: Not received SIM card in Get Support

Not received SIM card

Pegahmanaf — Thu, 16 Apr 2026 21:13:59 GMT

I have received the SIM card yet after 10 days. What should I do?

Re: Not received SIM card

slusagm — Thu, 16 Apr 2026 16:13:27 GMT

Ask PM , maybe they need to resend you a new one

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not received SIM card

hTideGnow — Thu, 16 Apr 2026 16:13:30 GMT

hi @Pegahmanaf

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Not received SIM card

Dunkman — Thu, 16 Apr 2026 16:29:51 GMT

@Pegahmanaf

If it has been more than 10 business days (2 weeks), then contact customer service agent. Usually sent via Canada post with no tracking information.

If you need SIM card right away, it might be easier to purchase instore from vendor (Telus, Koodo or Mobile Klinik stores). Keep the receipt and submit to CSA for reimbursement. Amazon also sells with prime shipping.