topic Re: No 5G. Plan says Yes. In Toronto in Get Support

No 5G. Plan says Yes. In Toronto

MichelleGV — Thu, 16 Apr 2026 14:20:47 GMT

I moved to Public Mobile for the Canada/Mexico plan and my plan says 5G but my phone does not. I’ve tried all suggestions but cannot get 5G. Yes my phone is compatible as I had 5G for years with the other guys.

Re: No 5G. Plan says Yes. In Toronto

slusagm — Thu, 16 Apr 2026 14:29:37 GMT

what phone you have?

tried Reset network settings?

but honest, you dont really need 5G. with a 5G plan, you get 5G speed even with 4G network

Re: No 5G. Plan says Yes. In Toronto

MichelleGV — Thu, 16 Apr 2026 14:50:33 GMT

I have a iPhone 14 Pro Max. I’ve tried resetting network connection and I am only getting LTE right now. I’ve had 5G since I got this phone (with another carrier)

Re: No 5G. Plan says Yes. In Toronto

slusagm — Thu, 16 Apr 2026 14:53:09 GMT

people in toronto are getting 5G, no reason it cannot

maybe is just a particular spot where you are? did you move around far enough in the city to test it out?

and what happen if you change the network mode to 5G ON to force 5G all the time?

if you tested enough in the city and still no 5G, ask PM to reprovsion the account

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No 5G. Plan says Yes. In Toronto

BKNS27 — Thu, 16 Apr 2026 15:50:41 GMT

@MichelleGV

I would suggest you check the settings on your iPhone.
Go to Settings-Cellular Data Options-Voice & Data-set it to 5G Auto so it will choose between the stronger signal of the 5G or LTE.