topic Re: Solution to eSIM not working? SOS in Get Support

Solution to eSIM not working? SOS

eddyvandenberg — Thu, 16 Apr 2026 01:57:00 GMT

I am waiting to hear back from tech on a ticket already; the number is succesfully ported, have bought *two* new eSIMS, have tried resetting cellular network on the iPhone, have the primary number set, even a message on the iPhone that 'a new cellular network is available' but the SOS at the top where the network should be continues. Did anyone get a solution for this?? It's been over twenty-four hours now.

Re: Solution to eSIM not working? SOS

softech — Thu, 16 Apr 2026 02:08:32 GMT

@eddyvandenberg

was the phone ever used on another network?

Check if the phone is blacklisted here ( your phone could have multiple IMEIs, check them all):
https://www.devicecheck.ca/check-status-device-canada/

Re: Solution to eSIM not working? SOS

eddyvandenberg — Thu, 16 Apr 2026 02:32:05 GMT

I am moving it over from Telus, but have owned it the entire time, purchased it new. So it was never lost or stolen