topic Re: Subscriber verification in Get Support

Subscriber verification

bhotel — Tue, 07 Apr 2026 03:31:00 GMT

Hi there,

I'm having trouble with an online service that semi-requires a phone number, but won't let me use my (17 month old) Public number.

Is there anything I can request from Public by way of documentation/verification that my number is my number?
It's Kafkaesque 😕.

Re: Subscriber verification

hTideGnow — Mon, 06 Apr 2026 15:56:58 GMT

hi @bhotel

when it is ask for the 2FA code, click Didn't receive code or Resend code, try Send email or Send voice message to get the code via email and voicemail. If you use Send voice message, you can get the code by calling yourself from another phone

but if you really cannot get the code, ask PM agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscriber verification

slusagm — Mon, 06 Apr 2026 15:57:23 GMT

you will need to ask PM to help you to get the access back

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscriber verification

bhotel — Wed, 15 Apr 2026 23:39:49 GMT

I'm not sure what this is about, but this also is totally and completely unrelated to my question.