topic how to reach a real agent in Get Support

how to reach a real agent

Whh — Wed, 15 Apr 2026 21:05:01 GMT

Sansan — Wed, 15 Apr 2026 20:01:35 GMT

I'm sure all the agents are real.

Did you have a general question.

Whh — Wed, 15 Apr 2026 20:03:32 GMT

it always asks for submitting tickets

Sansan — Wed, 15 Apr 2026 20:07:45 GMT

So is the tickets not working for you? Did you try?

Whh — Wed, 15 Apr 2026 20:07:47 GMT

i just wait. there was no need to create a ticket before to reach a real agent chatting with me.

kb_mv — Wed, 15 Apr 2026 20:12:29 GMT

@Whh wrote:
i just wait. there was no need to create a ticket before to reach a real agent chatting with me.

There is no direct contact/chat with agents here.