topic Re: US talk-text add-on doesn't work in Get Support

US talk-text add-on doesn't work

rmm22 — Wed, 15 Apr 2026 19:00:55 GMT

I purchased an add-on for talk text US roaming, and it shows in my account and charged the $15 but now that I'm in the US I can't make calls or text or receive voice mail. Please help as I have some urgent family concerns and need to be available..

Re: US talk-text add-on doesn't work

hairbag1 — Wed, 15 Apr 2026 19:29:20 GMT

@rmm22

that's odd...you should at least be recieving texts. Make sure to enable Roaming to get data to work...(but you didn't buy the data add-on) For calls you need to have a VoLTE recognized cellphone. Here's something to read with a device checker at the end of the article...

https://www.publicmobile.ca/en/get-help/articles/volte

Check network settings and select AT&T or T-Mobile.

Re: US talk-text add-on doesn't work

hairbag1 — Wed, 15 Apr 2026 19:40:59 GMT

@travlinT wrote:
This is standard for Public Mobile. Switch carriers before this crap company drives you crazy

That's not entirely true. I've used that add-on for trips to USA (before Trump) and had no trouble using for talk / text and data. The VoLTE issue can be confusing but the attachment should clarify...

https://www.publicmobile.ca/en/get-help/articles/volte