topic Re: Subscription & add-on page won't load in Get Support

Subscription & add-on page won't load

johnnyhangover — Wed, 15 Apr 2026 19:38:09 GMT

for the last 6 months i get an oops! error message when i try to change my plan. i can never get to that page.

Re: Subscription & add-on page won't load

Handy1 — Wed, 15 Apr 2026 14:24:46 GMT

@johnnyhangover If your using the website try the app instead of. Might also need to clear cache and cookies and use new web window try using incognito mode / private mode or if you have tried app uninstall it and reinstall it and try again should help

Re: Subscription & add-on page won't load

slusagm — Wed, 15 Apr 2026 14:26:48 GMT

did you try using browser with incognito mode? and try a different browser?. and try PM app?

if you tried all 3 ways and none works, you will need to ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage