topic Cannot log in to account in Get Support

Cannot log in to account

Regan5 — Tue, 14 Apr 2026 20:26:02 GMT

Hello, I purchased a new phone and am trying to log in to my Public Mobile account to request a new eSIM. The app requires me to validate via two-factor authentication at this point via text, but I cannot access text messages until I have a new eSIM installed. What do I do?

Re: Cannot log in to account

hTideGnow — Tue, 14 Apr 2026 20:30:07 GMT

hi @Regan5

you are existing customers? try click Didn't Receive code or resend code, then choose send email or send voice message to get the code via email or via voice mall (call yourself from another phone, Press * when you hear the VM greeting and enter VM PIN)

if you still unable to login, ask PM agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot log in to account

Regan5 — Tue, 14 Apr 2026 20:31:35 GMT

Thanks, I am an existing customer but unfortunately there is no option to send as email. I tried to message the inbox per the link PM provided but it looks like it just created a post here? Not sure how this works.

Re: Cannot log in to account

slusagm — Tue, 14 Apr 2026 20:34:16 GMT

@Regan5

the post here are just followed by customers. Unfortunately for problem like this, you will need PM to help. You use this link to send PM the message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot log in to account

Regan5 — Tue, 14 Apr 2026 20:34:50 GMT

Thanks so much!