topic Re: Cannot call 1-800 numbers in Get Support

Cannot call 1-800 numbers

StephaniGioia — Mon, 05 Jan 2026 19:11:51 GMT

I am

having this same issue and just submitted a ticket but the ticket did not allow me to advise it was outgoing 1-800 numbers only.

Re: Cannot call 1-800 numbers

StephaniGioia — Mon, 05 Jan 2026 19:08:50 GMT

Thank you for this information. I followed those steps but the options when submitting a ticket are extremely vague. When the agent responds to the ticket do you know is it another full day before receiving a response?

Re: Cannot call 1-800 numbers

softech — Mon, 05 Jan 2026 19:10:25 GMT

@StephaniGioia

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Your issue should be resolved today

Re: Cannot call 1-800 numbers

CSA_PM — Mon, 05 Jan 2026 19:12:27 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: Cannot call 1-800 numbers

StephaniGioia — Mon, 05 Jan 2026 19:24:50 GMT

Thank you so much! I really appreciate it! Normally it would not have been a huge concern but this happened when I was away and locked out of my vehicle and completely unable to contact roadside assistance.

Re: Cannot call 1-800 numbers

Banuens — Tue, 06 Jan 2026 18:47:34 GMT

I resolved my issue by turning on and off Airplane mode

Re: Cannot call 1-800 numbers

computergeek541 — Tue, 14 Apr 2026 14:27:22 GMT